peryagames FAQ —
Your Questions, Answered

No. peryagames strictly enforces a one account per player policy. Each player is permitted to hold only one registered account. Creating duplicate accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in all associated accounts being suspended and any balances forfeited. If you've forgotten your login details, use the account recovery option rather than registering again.

peryagames accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• PRC Professional ID
• Voter's ID
• Postal ID

Make sure your ID photo is clear, unobstructed, and not expired. Blurry or cropped images will be rejected and you'll need to resubmit. KYC verification is typically completed within 24 hours on peryagames.

On the peryagames login page, click "Forgot Password". Enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) or reset link. Follow the instructions to set a new password. For security, peryagames recommends using a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. Never share your password with anyone.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your identity documents. Other details like your contact number, email address, and preferred payment method can be updated from your Account Settings page. If you need to update core identity information due to a legal name change or error, contact peryagames support via live chat with supporting documentation.

You can request account closure at any time by contacting peryagames support via live chat. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to problem gambling concerns, peryagames strongly recommends using the Self-Exclusion tool instead — this prevents you from re-registering during the exclusion period and provides stronger protection. Visit our Responsible Gaming page to learn more.

peryagames is primarily designed for Filipino players and operates in accordance with Philippine gaming regulations. Access from certain jurisdictions outside the Philippines may be restricted. It is your responsibility to ensure that online gaming is legal in your location before registering. peryagames does not accept registrations from jurisdictions where online gambling is prohibited.

Account suspensions on peryagames can occur for several reasons, including: incomplete or failed KYC verification, suspected fraudulent activity, violation of our Terms & Conditions, self-exclusion requests, or unusual account activity flagged by our security systems. If your account has been suspended and you believe it is in error, contact peryagames support via live chat with your account details and a brief explanation. Our team will review your case within 24–48 hours.

peryagames supports a wide range of Philippine payment channels, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Landbank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions on peryagames are processed in Philippine Peso (₱). peryagames does not currently accept cryptocurrency deposits.

The minimum deposit on peryagames varies by payment method. For GCash and PayMaya, the minimum is typically ₱100. For bank transfers, the minimum is generally ₱500. Over-the-counter deposits may have different minimums depending on the partner outlet. Check the Cashier section of your peryagames account for the most current limits applicable to your preferred payment method.

GCash and PayMaya deposits on peryagames are typically credited instantly or within a few minutes. Online bank transfers may take 15 minutes to a few hours depending on your bank's processing time. Over-the-counter deposits are usually credited within 30 minutes to 2 hours after payment confirmation. If your deposit hasn't appeared after the expected timeframe, contact peryagames support with your transaction reference number.

peryagames does not charge any fees on deposits made through supported payment channels. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. Always check with your payment provider before initiating a deposit. peryagames will always credit the full amount received to your gaming account.

Yes — and peryagames strongly encourages all players to use this feature. You can set daily, weekly, or monthly deposit limits from the Responsible Gaming section of your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24–72 hour cooling period. Visit our Responsible Gaming page for full details.

If your deposit failed, first check whether the amount was deducted from your GCash, PayMaya, or bank account. If money was deducted but not credited to your peryagames account, do not attempt to deposit again immediately. Instead, contact peryagames support via live chat and provide your transaction reference number, the amount, payment method, and the time of the transaction. Our team will investigate and resolve the issue promptly.

No. peryagames requires that all deposits come from a payment account registered in your own name. Third-party deposits — where the payment account belongs to a different person — are not permitted. This policy is in place to prevent fraud and money laundering, and is a standard requirement under Philippine financial regulations. Deposits from third-party accounts may be reversed and your peryagames account may be suspended pending investigation.

To withdraw from peryagames, log in to your account and go to the Cashier section. Select Withdraw, choose your preferred payment method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your withdrawal account is registered in your own name and matches your KYC details. Withdrawals are only processed to verified accounts.

peryagames processes withdrawals as quickly as possible:

• GCash / PayMaya: Usually within 15 minutes to 1 hour
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

Processing times may be slightly longer during peak periods or Philippine public holidays. If your withdrawal hasn't arrived within the expected timeframe, contact peryagames support with your withdrawal reference number.

The minimum withdrawal on peryagames is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps as part of our standard anti-money laundering (AML) compliance procedures.

A withdrawal may show as pending on peryagames for several reasons: your KYC verification may be incomplete, you may have an active bonus with wagering requirements that haven't been met, or the withdrawal may be undergoing a routine security review. Check your account notifications for any action required. If no action is needed and the withdrawal has been pending for longer than the expected timeframe, contact peryagames support via live chat.

peryagames does not charge withdrawal fees on standard payouts. However, your bank or e-wallet provider may apply incoming transfer fees on their end. peryagames recommends using GCash or PayMaya for the fastest and most cost-effective withdrawals. Always check your payment provider's fee schedule for incoming transfers.

Yes. peryagames requires full KYC verification before any withdrawal can be processed. This is a regulatory requirement and is in place to protect both players and the platform from fraud. If you haven't completed KYC yet, go to your account settings and follow the verification steps. The process typically takes less than 24 hours once your documents are submitted.

peryagames offers a diverse library of games popular with Filipino players, including:

• Poker — Texas Hold'em and other variants
• Dragon Tiger — fast-paced live card game
• Bingo — classic and themed bingo rooms
• Slots — hundreds of slot titles from top providers
• Live Casino — roulette, baccarat, blackjack, and more

New games are added to peryagames regularly. Check the Games lobby for the latest additions.

Yes. peryagames is fully optimised for mobile play. You can access the platform directly through your mobile browser on Android or iOS — no app download required. The mobile version of peryagames offers the same full game library, account management features, and payment options as the desktop version. For the best experience, use a stable internet connection such as WiFi or a 4G/5G mobile data connection.

Yes. All games on pery agames use certified Random Number Generator (RNG) technology to ensure that all outcomes are completely random and fair. Our game providers are regularly audited by independent testing laboratories. Live casino games on peryagames are streamed in real time with professional dealers, providing full transparency on every hand, spin, and draw.

Minimum bets vary by game type on peryagames. Slot games typically start from as low as ₱1 per spin, making them accessible to all budget levels. Table games like Dragon Tiger and Baccarat generally start from ₱10–₱50 per hand. Poker tables have their own blind structures depending on the variant and stakes level. Check the individual game lobby for the specific minimum and maximum bet limits before you start playing.

peryagames has a disconnection policy in place to protect players. If your connection drops mid-game, the platform will attempt to reconnect automatically. For most games, your session will be preserved and you can resume from where you left off. In live casino games, if a disconnection occurs during an active bet, the round will be resolved according to the game outcome and your account will be updated accordingly. If you believe a disconnection caused an error in your account balance, contact peryagames support with the game name, time, and approximate bet amount.

Selected slot games on peryagames are available in demo mode, allowing you to try them out without wagering real money. However, live casino games, Poker, Dragon Tiger, and Bingo require a funded account to participate. Demo mode is a great way to get familiar with a game's mechanics and features before committing real Philippine Peso. Note that winnings from demo play cannot be withdrawn — only real-money play generates withdrawable winnings.

peryagames offers a welcome bonus for newly registered and verified players. The specific bonus amount and structure may vary depending on current promotions — check the Promotions section of your peryagames account after registration for the latest welcome offer. All welcome bonuses are subject to wagering requirements and terms, which are clearly stated on the promotion page. Always read the bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games on peryagames may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion.

Most peryagames bonuses are claimed directly from the Promotions page in your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or manually opt in. Make sure your account is fully verified before attempting to claim any bonus — unverified accounts are not eligible for promotions on peryagames.

No. Bonus funds on peryagames cannot be withdrawn until the associated wagering requirements have been fully met. Your account will typically show separate balances for real money and bonus funds. Once wagering requirements are completed, the bonus converts to real cash that can be withdrawn. If you choose to withdraw before completing wagering requirements, any remaining bonus balance and associated winnings may be forfeited — this varies by promotion, so always check the specific terms.

Yes. peryagames regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slots, seasonal campaigns tied to Philippine holidays and events, and loyalty rewards. Check the Promotions section of your peryagames account regularly to stay updated on the latest offers. Promotional availability may vary based on your account status and activity level.

peryagames provides a comprehensive set of free responsible gaming tools available to all registered players:

• Deposit Limits — daily, weekly, or monthly caps in Philippine Peso
• Loss Limits — maximum net loss thresholds per period
• Session Time Limits — automatic logout after a set duration
• Reality Check Alerts — on-screen reminders at regular intervals
• Cooling-Off Period — temporary account pause from 24 hours to 6 weeks
• Self-Exclusion — account lock for a minimum of 6 months or permanently

All tools are accessible from the Responsible Gaming section of your account settings. Visit our Responsible Gaming page for full details.

The minimum age to register and play on peryagames is 21 years old. This is in accordance with Philippine gaming regulations governing online casino-style gambling. peryagames strictly enforces this requirement through KYC identity verification — all players must submit a valid government-issued ID confirming their date of birth before their account is activated. Any account found to belong to a person under 21 will be immediately closed and any funds returned.

To self-exclude from peryagames, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred exclusion period — from 6 months up to permanent exclusion. Your account will be locked immediately upon confirmation. During self-exclusion, you will not be able to log in, deposit, or place bets. All marketing communications from peryagames will also be suspended. If you need assistance with the self-exclusion process, contact our support team via live chat — available 24/7.

Self-exclusion on peryagames is designed to be a firm commitment. During the exclusion period, you cannot reverse or cancel the exclusion — this is intentional, as it provides the strongest possible protection. Once the exclusion period has fully elapsed, you may contact peryagames support to request account reactivation. For permanent self-exclusion, reactivation is not available. peryagames strongly recommends seeking professional support before requesting reactivation after a self-exclusion period.

If you feel your gambling is becoming a problem, please reach out for help. peryagames's support team is available 24/7 via live chat and will treat your situation with complete confidentiality and without judgment. In the Philippines, you can also contact the National Center for Mental Health (NCMH) for behavioural health support, including problem gambling counselling. Taking the first step to seek help is a sign of strength — not weakness. You can also use peryagames's self-exclusion tool immediately to give yourself space and time away from gaming.

peryagames uses a multi-layered approach to prevent underage gambling. All new registrations require KYC identity verification with a valid Philippine government-issued ID showing date of birth. Our system automatically flags accounts where the stated age does not match the submitted documents. Additionally, peryagames's support team is trained to identify and escalate any suspected underage access. We also recommend that parents and guardians use device-level parental controls to prevent minors from accessing online gaming platforms.

Yes. peryagames uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and gaming activity are stored securely and are never shared with unauthorised third parties. peryagames also employs advanced fraud detection systems that monitor accounts for suspicious activity around the clock.

peryagames handles all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is collected only for the purposes of account management, KYC verification, payment processing, and regulatory compliance. We do not sell your personal information to third parties. For full details on how peryagames collects, uses, and protects your data, please read our Privacy Policy.

If you suspect that someone has accessed your peryagames account without your permission, take the following steps immediately:

• Change your password right away via the login page
• Contact peryagames support via live chat to report the incident
• Request a temporary account lock while the issue is investigated
• Check your linked GCash or bank account for any unauthorised transactions

peryagames takes account security very seriously and will investigate all reported incidents promptly. Never share your password or OTP with anyone — peryagames staff will never ask for your password.

Yes. peryagames supports two-factor authentication (2FA) via SMS OTP (one-time password) sent to your registered mobile number. When enabled, you will be required to enter an OTP each time you log in from a new device or browser. peryagames strongly recommends enabling 2FA on your account for an additional layer of security. You can activate this feature from your Account Security settings.

peryagames complies with Philippine anti-money laundering regulations, including the requirements set out by the Anti-Money Laundering Council (AMLC). This means that all players must complete KYC verification, large transactions may be subject to additional review, and peryagames is required to report suspicious transactions to the relevant authorities. These measures protect all players and the integrity of the platform. Cooperation with our verification and compliance processes is a condition of using peryagames.